Contact Us
This page explains how to get in touch with Non Gamstop Casinos, what sort of message we can help with, and where to go when your question is really for a casino or a support charity. We publish research-based guides to slots not on GamStop and the wider non GamStop market for UK adults. We are a comparison site, not a casino, so we cannot see or change anything in your gaming account.
Where to send your message
Use the contact route shown on this site, whether that is a form, an email address or a link in the footer. We have not listed any address or phone number here that is not displayed by the site itself, so please do not trust contact details that appear elsewhere in our name. We do not offer live chat or phone support, and we do not promise a reply time.
To help us answer quickly, include:
- The page address or title you are writing about.
- What you read, and what you think is wrong, unclear or missing.
- Any source that supports your point, such as a screenshot of a casino's terms with the date you saw it.
What we can help with
- Corrections: a bonus term, payment detail or licence statement that looks out of date. Casino terms change often, so each page shows when it was last updated and checked.
- Questions about our guides: how we compare wagering requirements, game contribution, withdrawal limits or verification rules.
- Feedback on the ratings: our scores are editorial opinions based on research, not customer-review scores.
- Business or press enquiries: we will read them, but commercial contact does not influence rankings. Our About Us page explains who we are and how we work.
What we cannot do
We cannot resolve disputes for you. That covers a delayed withdrawal, a closed account, a voided bonus or a failed identity check. Those sit between you and the operator.
| Your issue | Who can help |
|---|---|
| Deposit, withdrawal or bonus problem | The casino's customer support first. Keep screenshots, transaction references and the terms you accepted. |
| Complaint the casino will not resolve | The casino's own complaints procedure, then any dispute body or regulator named in its licence details. Check that the licence is genuine before relying on it. |
| Error or outdated detail on our site | Us, through the contact route above. |
| Concern about your own gambling | The support services below, not us. |
Our Terms and Conditions set out how this site may be used and what our content does and does not cover.
A note on the casinos we feature
Sites not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence, so UK consumer protections and the GamStop scheme do not apply in the same way. Accepting British players is not the same as being authorised to serve them in Great Britain. Complaint routes can be slower and less certain, which is a good reason to read terms before you deposit. The operators in our lists, such as Betmica, Kikibet and Betninja, advertise bonuses with conditions, including wagering requirements, expiry dates and cashout caps. Treat their headline offers as advertising and read the full terms on the casino's own site. If you spot a difference between our page and the casino's current terms, tell us.
We may earn commission if you join a casino through our links. That does not buy a higher position, and it does not change how we write about a site's weaknesses. Rankings reflect editorial research.
Support if gambling is causing harm
If gambling is affecting your finances, relationships or mood, free and confidential help exists in Great Britain:
- GamCare: the National Gambling Helpline offers support by phone and online chat. Check GamCare's website for the current number and opening hours.
- GAMSTOP: a free self-exclusion service covering UK-licensed operators. If you have excluded yourself, using sites outside it can undermine that decision.
- Blocking software and limits: gambling blocking tools and deposit or loss limits can be set up on your devices and bank accounts.
Our Responsible Gambling page covers these tools in more detail. Gambling should never be treated as a source of income or a way out of financial trouble.
Looking for casino comparisons instead?
If you came here hoping to find a casino, our main guide to non GamStop casinos in the UK compares the featured operators, their bonuses and the conditions attached. Only adults aged 18 and over should use gambling sites.